J&O Adventures

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Privacy Policy for J&O Adventures

J&O Adventures respects the privacy of its customers and is committed to protecting their personal information. This privacy policy outlines how we collect, use, disclose, and protect the personal information provided to us.

Information We Collect

We collect personal information when you make a booking or purchase our services. This may include your name, email address, phone number, address, payment details, passport details, dietary requirements, and any other relevant information required to book and provide our tour services.

We also collect information you provide if you contact us, make a complaint, or participate in surveys, competitions or promotions.

How We Use Personal Information

We use your personal information to:

  • Process and manage your tour booking

  • Charge and receive payment for tours and services

  • Provide the tours and services you have booked

  • Contact you about your booking or our tours

  • Respond to queries, complaints or feedback you have submitted

  • Conduct research and development to improve our tours and services

When legally required or necessary to protect our rights, safety and property, we may also use personal information for other purposes such as:

  • Verifying identities

  • Investigating fraud or other unlawful activity

  • Complying with legal obligations

  • Enforcing our terms and conditions

Disclosure of Personal Information

We may share your personal information with third party services directly involved in facilitating your tour arrangements. This includes transportation, accommodation, activity providers, and insurance providers.

We will not sell or rent your personal information to any external third parties without your consent.

Your personal information will not be disclosed for any other purpose unless required or authorized by law.

Security of Personal Information

We take reasonable steps to protect the security of the personal information we hold, including electronic and physical security measures. However, no method of storage or transmission over the internet is completely secure.

Access and Correction

You have the right to request access to or correction of any personal information we may hold about you, subject to some exceptions under privacy laws. Please contact us if you would like to access or correct your personal information.

Retention of Personal Information

Your personal information will be kept securely for as long as required to provide services to you and manage our business operations. We will take reasonable steps to destroy or de-identify any personal information no longer needed.

Changes to this Policy

We may occasionally make changes to this privacy policy to reflect updates in our information handling practices or relevant privacy laws. We encourage you to check this policy periodically to stay informed about how we manage your personal information.

Contact Us

If you have any questions or concerns about our privacy policy or information handling practices, please contact us at:

Email: contact@joadventures.com